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Guarantee of Standards

NICEIC expects its registered and approved electrical contractors to provide a quality service to their customers and, therefore, endeavour to resolve all complaints about the technical standard of their electrical work.

If a customer and an Approved Contractor are unable to resolve an alleged deficiency in the technical standard of electrical work, the customer can make a formal complaint to NICEIC.

As described above, the NICEIC Complaints Procedure requires the an NICEIC registered contractor to resolve the technical deficiency without additional cost to the consumer.

However, if the contractor does not undertake the required remedial work, NICEIC’s Guarantee of Standards Scheme ensures it will be done by another NICEIC-registered contractor, at no cost to the customer.