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Independent Complaints Procedure

NICEIC operates an independent complaints procedure governing the technical standards of electrical installation of its Approved Contractor and Domestic Installer Schemes.

If the electrical work of a registered contractor is found to be below the accepted technical standard, NICEIC requires the contractor to correct the work, at no additional cost to the customer.

NICEIC is concerned solely with the safety and technical standard of the electrical work carried out by Approved Contractors, and the standard of certification and periodic inspection reports which Approved Contractors are responsible for producing.